FAQS

How and when do I pay for my lawn service?

Our customers are welcome to pay for their services at the time of service or be invoiced by email or mail. We take cash, check & credit cards (online only). We tell our customers “whatever is most convenient for them works for us”.

What if  I  forget to pay my invoice or my payment is late?

Invoices are always due by the 10th day of the month. If payment is not received by the due date service is stopped until payment is made. Customers may be charged an additional fee if the lawn becomes overgrown

What if it’s raining on my service day?

If rain is likely on your scheduled service day we may service your property a day early or as soon as conditions improve.

How do I view my invoices online?

Our customers can view & print their invoices anytime from our web site. Simply login with your username & password on our Login Page.

How do I cancel my lawn service?

As always our customers can cancel any scheduled service for any reason at any time by simply notifying us by email or phone within 3 days of service.

Will I be asked to sign any contracts?

The only thing we require is that our customers agree to pay us for any service that has been completed up until a date that a customer may want to cancel service.

What counties do you work in?

New London County, but on occasion, we will consider work outside these areas.

Do you charge for the initial visit?

This meeting is free.

Do you do maintenance?

We do weekly, biweekly or monthly maintenance. We like to keep our hand in our gardens to assure their continued beauty and health.

What services do you offer?

From design and installation, Mulching, Seeding and Sod installs, Mowing,  masonry, Spring and Fall Clean Ups, Junk Removal, Pressure Washing, water features, drainage, carpentry, color consultation, an eye for beautiful things, and a desire to do the best we can, building your garden as we would our own.

Do you install a garden designed by someone else?

We’ve done this once or twice, but generally not.

Do you perform commercial as well as residential work?

Yes, on occasion, but the vast majority of our work is “high end” residential.

Why should I use a professional landscape care service?

Creating and maintaining a lush, healthy landscape takes time, effort and knowledge. Weather, weeds, insects and diseases all can degrade a landscape if not recognized early and dealt with effectively. When you compare the cost of doing it yourself, a professional can save you time, money and frustration.

How often should I water?

You should always check with your local water management district first, but as a general rule, 3/4 inch to 1 inch of water, 2 times per week is recommended for most landscapes. During the winter months, 3/4 inch to 1 inch of water once every 7 to 10 days is adequate. Any rainfall that occurs between watering should be counted towards your plan.

How do phosphorous-free fertilizers help protect our water?

Phosphorous is an essential nutrient that feeds weeds and algae. An over abundance of phosphorous in freshwater (along with nitrogen) causes weeds and algae to grow out of control. This creates a nuisance for recreational activities and can also kill fish and alter the growth patterns of other aquatic life. Reducing phosphorous that could end up in freshwater sources helps maintain nature’s balance and keeps our water clean.

What is aeration and why is it good for my lawn?

Aeration removes plugs of soil (about the size of your thumb) from your lawn and allows oxygen, water and nutrients to flow freely into the root zone. Aeration reduces water runoff by opening up the soil to receive the water downward rather than letting it puddle onto sidewalks and driveways.

What can I do about all these weeds in my lawn?

Create a thick, healthy lawn through proper fertilization, mowing and watering practices. A healthy, well-maintained lawn keeps weeds from establishing and growing to full potential. The professionals at Southeastern CT Landscaping will design a customized program that will create the thickest and healthiest lawn for your landscape. When necessary, we will use organic  treatments to help remove weeds.

Why maintain your landscape organically?

It saves you money, protects the environment and creates a beautiful landscape you, your family, friends and neighbors can safely enjoy. Organic methods create an environmentally balanced landscape greatly reducing pest problems. Naturally managed landscapes are also more drought tolerant.

Why not use chemical fertilizers?

There are millions of highly beneficial organisms living in the soil. They play a critical role in assisting plants obtain moisture and nutrients while helping to combat insect and disease pests. Chemical fertilizers harm or destroy these vital beneficial organisms. Chemical fertilizers do not take into account the natural soil fertility. This usually results in the use of inappropriate fertilizer ingredients creating nutrient toxicities and deficiencies.

Most chemical fertilizers are fast acting which can burn plant roots and sometimes kill them. Fast release chemical fertilizers generate rapid, deep green leaf growth that may look very attractive. However, the fast growth results in weak imperfectly formed leaves that are very susceptible to pest attack. This often results in pest damage and the need for costly pest control treatments.

LRC’s organic fertilization program uses the proper combination and amounts of natural fertilizer materials custom designed to improve and enhance the fertility of your soil. The result is a more fertile soil and healthier pest resistant plants. Organic fertilizers release nutrients slowly. They are not harmful to plant roots. The growth of beneficial soil organisms is stimulated and plant growth is at a normal rate assisting in natural pest resistance.

Are lawn and landscape pesticides safe?

The health and environmental safety of pesticides is unknown. Agricultural chemicals (in particular pesticides) have not been adequately tested. Ninety percent of the pesticides registered for use by the U.S. Environmental Protection Agency (EPA) are missing safety tests required for registration. The U.S. General Accounting Office (GAO) claimed that 32 out of the 34 most widely used products on turf are lacking health and safety data required for registration. Anne Bloom of Public Citizen stated at a U.S. Congressional inquiry, “Of the 40 pesticides that compromise over 95% of the chemicals used by commercial lawn care firms, 12 are suspected carcinogens, 21 have been shown to cause long-term health effects in lab animals or humans, and 20 have been shown to cause short-range damage to human central nervous systems.”

Chemical lawn care firms claim the materials they use are safe. Are these claims justified?

No! The U.S. General Accounting Office believes the chemical lawn care industry makes inappropriate safety claims in advertisements and verbal communications with the public. (i.e., “Practically non-toxic,” “Safe to use”, “Our products are practically non-toxic”). At a congressional hearing associate director for GAO, Peter F. Guerrero, testified, “We believe that the public should be protected from pesticide advertisements that convey the impression of safety… The (lawn care) industry continues to make advertising claims that its products are safe or non-toxic while federal enforcement actions against such claims remain limited.”

Many landscape care companies state the chemicals they use are approved by EPA. That is deceptive and untrue. EPA does not approve any chemicals but only registers them. Registration is by no means a statement of approval or of safety.

Are pesticides necessary to maintain a healthy, green lawn and landscape?

No! A properly managed, totally organic landscape maintenance systems typically do not require the use of pesticides! Increasing numbers of university studies from around the country are confirming that a properly designed organic fertilization and management program can prevent many lawn and landscape diseases while choking out weeds. Healthy plants living in a soil with an abundance of beneficial organisms are better able to resist insect pests.

Pressure Washing Frequently Asked Questions (FAQ’s)

Will pressure washing damage the finish of my house?

A: Definitely not. We utilize our SOFTWASH method for any and all residential pressure wash jobs. Unlike high pressure methods used by other housewash contractors, SOFTWASH eliminates concerns of water being forced behind siding, paint being blown off, and water being pushed in around windows and doors. Tough spots are scrubbed and then the loosened “dirt” is rinsed off, cleaning your home without risk of damage.

Will pressure washing affect my shrubs and other landscaping?

A: Never. Our cleaning solution is overwhelmingly water with a tiny bit of cleaning solution mixed in, and does not harm any plants or animals around your home.

Will you need to use my water supply?

A: We use the customer’s water supply for residential pressure washing jobs.

What are these black specs on the side of my house?

A: Artillery Fungus (aka “Shotgun” Fungus) appears as tiny black specks with a “head,” as we like to call it. It originates from organic mulches and literally shoots itself at 1/10,000 of a horsepower, attaching itself to vinyl, wood, windows, trim, downspouts, your car, or anything else in its’ path. We have seen a slight increase in this fungus over the past few years. If you have ever had artillery fungus on your siding you know how difficult it is to remove. Unfortunately, our cleaning methods can only remove a minimal amount of artillery fungus. There is no known method currently available to remove artillery fungus 100%. We do recommend as an initial step that you immediately remove the mulch to prevent further damage to your home. This fungus develops in organic mulches. It is usually a greater problem in spring and fall, under cool, moist conditions under a temperature of 50 to 70 degrees. Can this fungus be prevented? For locations plagued with this problem, consider switching to an inorganic mulch such as stone, pea gravel, etc. Or, a yearly addition of fresh mulch, so it completely covers old mulch, may lessen the problem, though it still may reoccur. We recommend complete removal of existing mulch prior to the application of an inorganic mulch, in order to lessen the chance of recurrence. Shotgun Fungus does not grow on cedar, redwood, or cypress, which are rot-resistant woods. Avoid mulches made of wood chips or ground up wood pallets. Stirring up the mulch regularly to keep it dry retards the growth of Shotgun Fungus.

What causes roofs to turn black?

Gloecapsa MagmaA: Gloeocapsa Magma is the primary species of Algae causing your roof to turn black. These Algae spores are carried by the wind and land on your roof. As it grows it will spread to adjoining homes which is why you will notice it on many roofs in the same area. It thrives in warm, humid environments like the Carolinas and normally appears on the north facing slope or shaded areas of your roof where the shortage of sun supports its growth.

It’s requirements to grow: Heat, moisture and nutrients. Gloeocapsa feeds on inorganic materials like the limestone fillers present in asphalt shingles. As it feeds, it grows and spreads across your roof. That black streaking you notice is the algae traveling across your roof.

Can algae damage my shingles?

A: Yes. Over a period of years it will spread rapidly across your roof, turning it black and eating away at the shingles. As it eats, it loosens the protective layer of surface granules which play a important part in solar reflectivity. The loss of these granules combined with the black growth spreading across you roof will cause your roof to heat up faster on a warm sunny day. While this might be fine in the winter, it can be a source of higher electric bills in the spring and summer months as your cooling system struggles to keep up.

It it possible for my roof to be cleaned?

A: Yes. We sure can help you get those stains off of your roof. Sect Landscaping use only methods approved by The Asphalt Roofing Manufacturers Association. Here is a link to a technical bulletin issued by ARMA on the correct technique to make use of when cleaning a roof. http://www.asphaltroofing.org/pdf/tb_217.pdf  We use low pressure cleaning equipment when cleaning a roof.  Sometimes a hose will do. Everything SECT Landscaping does is done with low pressure and rinsed with huge volumes of water.

Is chemical cleaning damaging to shingles?

A: This is of the most important questions you can ask. It is the source of debate in our industry & it gets lots of attention.

The short answer is absolutely not. In the event you have a professional roof cleaning company tidy your roof, you can expect nice results. In the event you do roof cleaning research on the net you will find that everybody has an opinion on the subject

In a nutshell, there’s methods predominantly used by most roof cleaning professionals.  (There’s a few companies out there that use all natural cleaning methods but they have no idea about their products & their efficacy). They will try to give you a fast, neutral run down on the primary methods used to tidy roofs.

Method #1

Using Sodium Hydroxide to clean your roof.  Sodium Hydroxide is known as lye or caustic soda.  It is also a degreaser.   There are a few roof cleaning companies that use it effectively in a somewhat diluted form to clean roofs.  It is supposed to be safe for plants and animals.

As far as we can tell, it is an effective roof cleaner.  When it is applied to a roof it will turn the black stains blacker.   The only problem, is that every square inch of the roof then needs to be walked and rinsed with low pressure to remove the stains.  If you search the internet there are a few websites that have videos showing the process.

Method #2

Using Sodium Hypochlorite to clean you roof.  Sodium Hypochlorite is a chlorine compound that is used as a sanitizing agent.  Most roof cleaning companies will tell you that sodium hypochlorite is the preferred method for cleaning a roof.   It is applied in a diluted form with a sprayer and then rinsed with high volumes of water when it has done its job.   If it is used correctly, it can be a powerful roof cleaner.

The biggest myth you will read or hear about sodium hypochlorite is that it damages shingles by “drying them out and making them brittle”.  This is one of those cleverly worded “catch phrases” used by detractors of Sodium Hypochlorite.  You will see it used a lot, but never with any sort of factual references to back it up.  In other words, it is nothing more than a gratuitous assertion.

Take some time and do some internet key word searches on both products.  Once you delve deep enough into it, you will see that it boils down to which product a roof cleaning company thinks works best for them.

The pitch on most of the roofs in this area will not allow us to safely walk on them, so the sodium hydroxide method is not one we prefer.  We believe that Sodium Hypochlorite is a better cleaning agent and since it is the only recommended method endorsed by the Asphalt Roofing Manufacturers Association, it is our preferred choice for cleaning roofs.

Can the chemicals kill my plants and shrubs?

A: We will take every precaution to prevent damage to plants, shrubs and grass.  We will wet and cover possible affected areas with plastic tarps in advance.  As the job progresses we will rinse as required to protect vegetation and then rinse some more.  The rinsing dilutes the mixture enough that we don’t have much to worry about.  If you do not have gutters on your home we will tarp all of the bushes and plants.

We will always have at least two men on a given job.  One works the roof, the other works the ground.  The ground man is responsible for keeping everything wet in case of overspray etc.  It is very seldom that we have a problem but it is not impossible.

Do you clean gutters?

A: Yes, we will clean the inside & exterior of your gutters. The black streaks or “Tiger Stripes” on your gutters are caused by an electrostatic bonding process that is a result of runoff from your roof. Ask about it when requesting an estimate.

Gates/Pets/Items іn Yard

Oυr crews аrе very careful аbουt locking аnd closing gates, bυt, wе саnnοt guarantee thе safety οr security οf уουr pet. Wе highly recommend thаt уου secure уουr pet indoors οr ѕοmе οthеr secure location οn уουr designated mow day. Yου acknowledge ουr service wіth thіѕ provision. All Toys, hoses, аnd οthеr items ѕhουld bе cleared out fοr mow day.

Satisfaction Guarantee

If уου feel thаt ουr work іѕ nοt satisfactory, οr уου rесkοn thаt wе dіd nοt ѕhοw up. Simply call οr e-mail a small аnd courteous request аnd wе wіll send ουr crew back tο re-mow уουr lawn аt nο bonus charge – еіthеr thе same day οr thе next day! Yουr request mυѕt bе submitted within 24 hours οf уουr designated mow day, otherwise, wе wіll consider thе air force provided οn thаt trip satisfactory. Anу issues brought tο ουr attention outside thе 24 hour window wіll bе addressed οn thе next designated mow day. Credits аrе nοt available.

Thank you

To all of our customers for the many letters and comments you have sent us over the past year. We would love to list all of your comments on our website however we have a limited amount of space. All of your comments mean so much to our staff. We are constantly making changes to better our service and are always open for your suggestions and comments.

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